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Verzenden en kosten
  • Forwarding expenses
  • Methods of payment
  • General references


Forwarding expenses per package up to 30kg

DHL/DPD Germany: 3,90 EUR (3,28 plus VAT)

DHL/DPD Germany Express before noon: 11,90 EUR (10,00 plus VAT)
Delivery on next working day before 12 o'clock p.m. Not available for COD consignments and for the German North and the Baltic Sea islands.

Europe zone 1: 7,90 EUR (6,64 plus VAT)
Austria, Belgium, Denmark, the Netherlands, Luxemburg

Europe zone 2: 10,90 EUR (9,16 plus VAT)
France, United Kingdom, Italy, Sweden

Europe zone 3: 17,90 EUR (15,04 plus VAT)
Finland, Ireland, Portugal, Spain

Europe zone 4: 19,90 EUR (16,72 plus VAT)
Poland, Czech Republic, Hungary, Estonia, Latvia, Lithuania, Slovakia, Slovenia

Switzerland, Liechtenstein, Norway: 25,00 EUR (excl. VAT)
No additional tolls and fees are charged, the recipient merely has to pay import turnover tax.
Average delivery time for the packages is

  • To Switzerland ca. 4 days
  • To Norway ca. 7 days
  • To Liechtenstein ca. 4-5 days
The "Track and Trace" service unfortunately is available only with restrictions.
Delivery always takes place without German VAT.
Delivery without invoice included in the package is not possible.

General references

Delivery to so-called Remote Areas is only carried out with an additional charge by DHL. However, you will be informed beforehand per email. You can find the listing of all areas here



Methods of payment

In our shop you can choose between the methods of payments stated below.
Click on the respective method of payment to see detailed information about it.

Prepayment (bank transfer in advance):

This discount will be granted automatically during checkout.

You will receive an e-mail with our bank details and all information needed for bank transfer. Wares will be ready for dispatch immediately after payment receipt.

Please pay attention to the reason for payment (your reference number) when doing the bank transfer. Without this reference, delays in attributing your transfer and in forwarding your merchandise may occur.

Possible transfer fees (for prepayments) for foreign customers (outside Germany) are for the buyer's account. In case you have few experience with foreign transfer, please contact your bank for assistance.

Inside the Euro-zone, transfers using IBAN and SWIFT/BIC codes are exempt from charges and executed within two working days at the most. Please make sure to indicate the order amount in Euros so that the total amount can be credited. In case of doubt please contact your bank.

Direct debit (2% surcharge on shopping cart):

The invoice total is being debited from your account. Please do NOT make a transfer upon invoice receipt, but wait for the debit. In case of problems with debitting, you will be informed by us in a separate e-mail.

Please mind the following references for direct debit payment:

  • You will need a German bank account for using direct debit.
  • Your invoice and delivery addresses have to be in Germany.
  • Payments via direct debit are only possible for order amounts up to 400.- EUR.
  • Before processing an order, an address and credit check takes place.
  • In case of wrong bank data indications or back postings through no fault of our own you will be charged, amongst others, the bank's back posting fees.
  • We reserve the right to refrain from direct debit in particular cases.

Debit from your account takes place as follows:
Upon your order your data are being sent via SSL (Secure Socket Layer) to our liquidator of direct debits. In the moment of order a reservation of the order amount is being made. This reservation will only be used upon processing of the invoice respectively upon despatch of your merchandise.

Please make sure on time that your account is sufficiently covered. Your account will only be debitted with the amount indicated on the invoice. This also means for example that in case of partial delivery, several debits will take place.

Cash on delivery:

This payment method is only available in Germany. Payment is being effected comfortably upon delivery on your front door.

Total costs amount to 11,30 EUR (4,90 EUR COD fee + 2,50 EUR transfer fee + 3,90 EUR postal charges)

The transfer fee is not charged by us, but directly by the deliverer und thus can neither be invoiced or refunded by us. Please mind that delivery via COD is a supplementary option which cannot be refunded in case of return of the merchandise. This only applies to the 4,90 EUR COD fee, but not to the regular forwarding costs.

Credit cards (2% surcharge on shopping cart):

We accept Mastercard and VISA from the following countries:
Germany, Austria, Switzerland, Liechtenstein, Belgium, France, Denkmark, Italy, the Netherlands, Norway, United Kingdom, Ireland, Spain, Portugal, Sweden, Finland, Luxemburg, Hungary, Poland, Slovenia, Slovakia, the Czech Republic, Estonia, Latvia and Lithuania

The contract is concluded upon debit from credit card.

Debit from your credit card takes place as follows:
Upon your order your data are being sent via SSL (Secure Socket Layer) to our liquidator of credit cards. We are at no time able to see your total credit card data.

In the moment of order a reservation of the order amount on your credit card is being made. This reservation will only be used upon processing of the invoice respectively upon despatch of your merchandise. Your credit card will only be debitted with the amount indicated on the invoice. This also means for example that in case of partial delivery, several debits will take place.

3D Secure
The security standard 3D Secure is an authentification method minimizing fraud risks in e-commerce and becoming more and more popular. This information only concerns your if your are holding a 3D Secure-capable credit card.

If you are already registrated as credit card holder, a web page will be displayed during your order process while effecting payment (step 4) asking you to enter your password. Payment can only be executed with this password.

If you have not yet registrated at 3D Secure and do not hold a password, you can either assign a passwort for you on your bank's web page (and memorize or note it for future orders - also in other shops with 3D Secure processing), or you can cancel the process without hesitation. Payment will be executed nonetheless and you can finalize your order. However, this only applies to the case you do NOT yet have a password assigned at that moment.

For MasterCard, this solution is called "MasterCard Secure Code", for Visa "Verified by Visa".

PayPal:

Your order is ready for dispatch immediately after transaction.

Via the real-time payment solution PayPal everbody holding an e-mail address can safely and comfortably send or receive payments on-line. PayPal is one of the leading payment providers on eBay and many other websites.

Security:
Your bank or credit card data do not have to be sent anew for every purchase on-line but are deposited directly in your PayPal account, to which only you and PayPal have access. During your ordering process you will be forwarded to the PayPal site where you are asked to enter your user name and your password. Pay easily with two clicks.

Please note:
Within the PayPal account, several payment methods are available: direct debit, credit card, transfer, giropay or PayPal balance. You may have to begin with makng a bank transfer from your bank account to your PayPal account to finalize payment. This might be the case if you want to pay with an existing PayPal balance not sufficient for your purchase.

For further information please contact the PayPal help pages.



Delivery to the following countries:

Germany, Austria, Switzerland, Liechtenstein, Belgium, France, Denmark, Italy, the Netherlands, Norway, United Kingdom, Ireland, Spain, Portugal, Sweden, Finland, Luxemburg, Hungary, Poland, Slovenia, Slovakia, the Czech Republic, Estonia, Latvia, Lithuania
(ATTENTION: Due to changes upon our logistics partners, orders from Switzerland, Liechtenstein and Norway can only be placed online up to a merchandise value of 1000,- EUR. For orders of merchandise value higher than 1000,- EUR please contact our sales-team.)

VAT (Delivery without VAT):

If you choose "No VAT" during the order-process, then your order and billing will be processed without charging the VAT. Please choose this option ONLY, if your company owns a valid VAT-ID. To order without VAT, please enter your VAT-ID into the corresponding field, without adding spaces or additional characters.
Every VAT-ID will be checked accurately at the Chamber of Taxes before shipping.

VAT (Delivery without VAT):

If you choose "No VAT" during the order-process, then your order and billing will be processed without charging the VAT. Please choose this option ONLY, if your company owns a valid VAT-ID. To order without VAT, please enter your VAT-ID into the corresponding field, without adding spaces or additional characters.
Every VAT-ID will be checked accurately at the Chamber of Taxes before shipping.

Minimum order value:

There is no minimum order value.

Pickup:

We do not have a shop, but you can pick up your order upon prior agreement (best by phone) directly on location in Freiburg.

In this case usual forwarding charges do not apply, but the order has to be executed via our online shop. By chosing the delivery method "Pickup" and payment method "Prepayment" you can pay directly on location.

Pickup times: Mon-Fri 9.00 - 12.30 and 13.30 - 17.00

Delivery time:

Indications about delivery times for every specific article are to be found in our online shop next to the article's description. Postal delivery time within Germany is 1-2 working days, abroad 2-5 working days depending on the country of destination.

If an ordered product happens not to be available, we will contact you immediately.

Logistics partners:

DHL (Deutsche Post)
DPD (Dynamic Parcel Distribution)

General applications for deliveries abroad (within Europe):

(EFTA countries: Switzerland, Norway and Liechtenstein)

No additional tolls and fees are charges, the recipient merely has to pay import turnover tax.
Average delivery time for the packages is
  • To Switzerland ca. 4 days
  • To Norway ca. 7 days
  • To Liechtenstein ca. 4-5 days
The "Track and Trace" service unfortunately is available only with restrictions.
Delivery always takes place without German VAT.
Delivery without invoice in the package is not possible.
You need a faster way of shipping? Please contact our sales-team.

Assurance:

All packages are sufficiently assured for you without supplementary fees.

Transport damages:

Please note the following proceedings:
Transport damages have to be objected directly upon receipt of merchandise with the assigned transport enterprise. Afterwards please inform us about detected transport damages. If you want to return the merchandise, please inform us beforehand by e-mail, fax or phone.

Returns:

For returns requiring a refund, the amount will be credited to you on the same way as payment has occurred.